Receptionist

AGENCY OVERVIEW:

Jewish Family and Children’s Services (JFCS) has served the San Francisco Bay Area for 175 years. We offer world-class services to support individuals and families across all stages of life, including adoption, mental health, senior care, disability services, financial assistance, Holocaust education, and youth development. Our mission and work are rooted in Jewish values, and we serve people of all faiths and backgrounds. 
 
L’Chaim Adult Day Health Center is a licensed facility and outpatient center that provides medical, social, and therapy services for Russian-speaking older adults and individuals with disabilities. We have been a haven of person-centered care and community support for thousands of emigre clients from San Francisco and San Mateo for over 25 years.   

POSITION SUMMARY:

Under the supervision of the L’Chaim Administrator, the Receptionist serves as the first point of contact for clients, visitors, and staff at the L’Chaim Adult Day Health Center. This role  is responsible for presenting Jewish Family and Children’s Services (JFCS) in a professional, welcoming, and service-oriented manner.
The Receptionist facilitates communication and ensures the smooth flow of individuals through the center’s programs and services.  In addition, the role is responsible for monitoring and managing the agency’s building security systems and providing general office services support.

COMPENSATION AND BENEFITS:

  • Pay Range:  $23 – $25/hr (depending on experience)
  • Employment Type: full-time, non-exempt position with benefits
  • Employer 403(b) retirement match plus additional employer contribution (subject to eligibility)
  • Cafeteria benefits plan that lets you customize coverage to fit your needs, with options like health insurance, FSAs, retirement plans, and wellness programs
  • 16 holidays (10 federal and up to 6 Jewish holidays), annually

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

  • Serves as the primary staff member responsible for building reception coverage during regular business hours, following all agency policies, procedures, and protocols
  • Answers and appropriately routes all incoming calls; relays messages from participants, families, and vendors promptly to the appropriate team member. Provides information and referral requests services as appropriate
  • Greets and screens all program participants and visitors in a warm, professional and courteous manner – both in person and over the phone.  Maintains a visible and consistent front desk presence to ensure responsive service during  operational hours
  • Ensures registration of all staff and visitors for appointments, trainings, groups, and workshops using the lobby iPad Registry; Operates and monitors the agency’s building security systems,  including closed-circuit cameras and door sensors.  Alerts appropriate staff to minor security issues and escalates major incidents to the Sr. Director of Facilities Operations, the Administrator, and the central security services and SFPD as directed
  • Accepts, logs, and notifies recipients of deliveries and pickups; sort and distribute incoming mail and packages with attention to time sensitivity
  • Maintains professional appearance and general upkeep of the reception area and lobby. Ensures reception area equipment (phones, security monitors, etc.) is functional.  Reports on technical issues to the Sr. Director of Facilities Operations or Tech Support team
  • Performs clerical and administrative tasks such as filing, photocopying, assembling materials, and preparing mailings as assigned

JOB QUALIFICATIONS:

  • High school diploma or equivalent required; some college coursework or an associate’s degree is preferred
  • One to two years of experience in a professional setting, with a focus on reception, customer service, or administrative support
  • Proficiency in spoken and written Russian language is required
  • Demonstrated basic computer proficiency skills, general comfort with technology
  • Calm under pressure; deliver responsive and compassionate service, and the ability to establish and maintain excellent rapport with clients, families, staff, and community members

All qualified applicants are encouraged to apply, including minorities, women, veterans, and disabled individuals. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status. JFCS is an Equal Opportunity Employer.