Care Manager

AGENCY OVERVIEW:

Jewish Family and Children’s Services (JFCS) has served the San Francisco Bay Area for 175 years. We offer world-class services to support individuals and families across all stages of life, including adoption, mental health, senior care, disability services, financial assistance, Holocaust education, and youth development. Our mission and work are rooted in Jewish values, and we serve people of all faiths and backgrounds.

The Disabilities Services program provides comprehensive support for neurodivergent individuals and their families. We offer information, advocacy, care management, counseling, a vibrant social club, and residential support through the Gary Shupin Independent Living Community.

POSITION SUMMARY:

We are seeking a compassionate and empathetic Care Manager to join our Disability Services team. Under the supervision of the Director of Disability Services, the Care Manager is responsible for coordinating individualized care and community support services that promote clients’ independence and well-being. This position assesses client needs, develops and implements person-centered service plans, and monitors progress toward established goals. The Care Manager also serves as a liaison among clients, families, staff, and community partners to ensure high-quality, coordinated, and goal-driven services.

COMPENSATION AND BENEFITS:

  • Pay Range: $35 – $40 per hour (depending on experience)
  • Employment Type: full-time, non-exempt position with benefits
  • Employer 403(b) retirement match plus additional employer contribution (subject to eligibility)
  • Cafeteria benefits plan that lets you customize coverage to fit your needs, with options like health insurance, FSAs, retirement plans, and wellness programs
  • 16 holidays (10 federal and up to 6 Jewish holidays), annually
  • 3 weeks of vacation and 2 weeks of sick leave, annually

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

  • Work collaboratively with the Director of Disability Services and program participants to develop and implement Individual Program Plan (IPP) that promote each client’s highest level of independence and quality of life. Support clients in setting and achieving meaningful personal and professional goals, which may include education, employment, social engagement and skill-building in areas such as personal care, budgeting, cooking, shopping, laundry, and daily living activities
    • Provide individualized care management and advocacy based on each client’s assessed needs, ensuring person-centered support and integration within the community
    • Deliver care management services to residents of the Shupin Community through regular client meetings, documentation, coordination of care with families and community partners, and linkage to external supports and resources as appropriate
  • As assigned, apply a case management model of service to provide comprehensive support for clients within the Disability Services program. Conduct thorough intakes and assessments to identify client strengths, needs, and barriers to independent living. Develop individualized care plans outlining goals, interventions, and measurable outcomes. Provide concrete assistance and referrals to appropriate internal and external resources and ensure consistent follow-up and monitoring of client progress. Collaborate with interdisciplinary teams to evaluate effectiveness of services and adjust care plans as needed to promote clients’ maximum functioning, autonomy, and well-being
  • Maintain regular communication with parents, families, or guardians of residents to ensure information is relayed when appropriate
  • Network within the community and develop collaborative working relationships with community partners such as regional centers, the Department of Rehabilitation, and other local disability organizations to enhance service coordination and resource access
  • Prepare and maintain accurate records, including documentation of activities, plans, progress notes, and other related reports in compliance with agency protocols
  • Provide emergency coverage and support in the absence of the Residential Manager, ensuring continuity of care and client safety

JOB QUALIFICATIONS:

  • Bachelor’s degree in human services, Social Work, or a related field required (Master’s preferred)
  • Minimum of one year of experience working directly with adults with intellectual and developmental disabilities in a residential, community-based, or social services setting
  • At least two years of case management or care coordination experience
  • CPR/First Aid certification (or willingness to obtain upon hire)
  • Demonstrated empathy, patience, and commitment to supporting client autonomy
  • Strong organizational and time management skills with attention to detail
  • Excellent written and verbal communication skills, adaptable to diverse audiences
  • Ability to maintain confidentiality, exercise sound judgment, and model professionalism
  • Proficiency in Microsoft Office and general computer literacy
  • Flexibility to work evenings, weekends, and some holidays when needed to support staffing
  • Must possess a valid California Driver’s License with excellent driving record. If required to drive a personal vehicle, must carry a valid automobile liability insurance meeting agency standard

All qualified applicants are encouraged to apply, including minorities, women, veterans, and disabled individuals. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status. JFCS is an Equal Opportunity Employer.