Sr. Human Resources Generalist

As the problem-solving center for residents of San Francisco, Marin, Sonoma, Santa Clara, and San Mateo counties, Jewish Family and Children’s Services is a lifeline for children, families, and older adults facing personal crises or challenges. We have over 40 programs, including home care for seniors, therapy for children, youth volunteer programs, services for people with disabilities, and much more.

Founded in 1850, JFCS is one of the oldest and largest human service agencies in the United States. We are guided by the Jewish traditions of advancing human dignity for everyone, community responsibility, inter-generational ties, and repairing the world.

Our Career Opportunity

JOB TITLE: Sr. Human Resources Generalist (SrHRG)

REPORTS TO: Director of Human Resources

JFCS is seeking a Sr. HR Generalist to join us as we build our HR team.  The ideal candidate will support 450+ employees, enable growth, provide high touch employee service, and be an advocate of JFCS’ culture and mission.  You will be a trusted advisor to our departmental leaders, partnering to build and strengthen their high-performing teams and ensuring we are making the right people decisions.  You will support our employees as a true advocate to help them grow and thrive.

The SrHRG role will report to the Director of Human Resources and will be based in our SF office.  Due to COVID-19, our HR Department has a hybrid schedule (working remote/in office schedule).

Position Summary

The SrHRG plays a critical role managing all people-related aspects that align with the employment cycle of our employees, including but not limited to, recruiting, on-boarding, benefits administration including ADA, FMLA, CFRA, LOA and workers compensation administration, employee relations, managing the performance review cycle, and off boarding employees.   The Sr. HR Generalist formulates partnerships across the agency to deliver value added service to management and employees that reflect the business strategies and mission of the organization.   The Sr. HR Generalist is an effective agency partner with strong collaboration, planning, organizational, problem-solving, and communication skills and has demonstrated the ability to effectively manage multiple tasks and projects in a fast-paced environment.    As a key piece of our HR team, you will support initiatives and activities that support and maintain a positive agency culture.

Primary Responsibilities

  • Oversee recruitment within the agency. Collaborate with hiring managers to understand skills and competencies required for job openings. Review and provide feedback to managers during the pre-hire process. Provide support to managers by participating in the interview process and skills assessments as requested by the hiring manager. Assures that recruitment is effective and that hiring occurs in accordance with the state, federal and JFCS guidelines.
  • Work with the HR Director in developing and implementing recruitment strategies and processes necessary to achieve organizational staffing objectives.
  • Work with the HR and Payroll team in tracking all pay increases, active employees and reviewing the pre-process payroll register on a bi-weekly basis.
  • Manage the routine functions and administration of employee leaves of absence process and coordinate pay and benefits continuation with the payroll staff. Maintain communication with the employees and the department managers throughout the leave process.
  • In coordination with the HR Generalist, manage all ADA accommodation requests, following up with related documentation as needed, and serving as an information source for the employee.
  • Assist with the open enrollment process, and ensures benefit enrollments and terminations are processed timely.
  • Assist the HR Director in handling employee relations counseling and in the absence of the HR Director, provides support to employees in various HR-related topics and resolve issues and conflicts.
  • Provide support and guidance to the HR Generalists, Payroll Associates, management and other staff when complex, specialized, and sensitive questions and issues arise.
  • Maintain responsibility for agency compliance with federal, state, and local legislations pertaining to all labor matters.
  • Manage the development and maintenance of the HR systems. Create/prepare reports and analysis using the HRIS, and other software, as required. Compile statistical data and assist with special projects.

Key Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Functional Skills: Demonstrates foundational knowledge of HR policies and practices. Knowledgeable in core HR Expertise and Compliance including employee relations, discrimination and harassment, recruiting and hiring, benefits administration, leaves and disability management, payroll, and records management.
  • Communication Skills: Listens attentively to ideas and concerns. Speaks clearly, effectively, and with confidence. Is thoughtful and persuasive; writes clearly and informatively; clearly and concisely, composes/proofreads/edits documents such as letters, memos, brochures, meeting minutes, and e-mail; varies communication styles to meet needs of audience. Keep his/her manager informed about progress and problems.
  • Service Delivery: Ability to work comfortably with diverse populations. Responds with courtesy, clarity, and accuracy to inquiries and requests for service and assistance interdepartmentally. Has a strong sense of urgency about solving problems and getting work done. Effectively diffuses/de-escalates difficult or confrontational situations.
  • Adaptability: Understands and accepts other points of view and recognizes the value of diverse approaches. Adapts to changes in work duties and organizational structure, demonstrates openness to new organizational structures, procedures, and technology. Applies special techniques to manage situations involving stress or change.
  • Judgment: Exhibits sound and accurate judgment; can clearly explain reasoning for decisions; includes appropriate people in decision-making process; demonstrates persistence and overcomes obstacles while remaining professional at all times.
  • Problem Solving: Identifies and resolves problems in a timely manner, works with others to solve complex problems.
  • Dependability: Complete tasks on time; takes responsibility for own actions; can be relied upon
  • Teamwork: Cooperates and collaborates with colleagues as appropriate; works in partnership with others; cultivates builds and maintains food relationships with peers, and customers; delivers on commitments to team/organization.

Required Education and/or Experience

  • Bachelor’s Degree in HR Management or related field required. PHR or SHRM-CP is desired but not required.
  • A minimum of 5 years of increasingly responsible experience as an HR Generalist or HR Business Partner is required.
  • At least 4 years of current experience in managing leaves of absence and leave integration with Federal, State, and local ordinances.
  • Previous experience in successful HR software implementation, including planning, resource management, and can assist in leading the implementation and post-implementation processes.
  • Ability to identify and resolve problems with solid business and accurate judgment.
  • Proven ability to work independently and make sound judgments on a day-to-day basis regarding assigned and ad hoc duties with very limited or absence of direction from the Director of HR.
  • Experience in supporting and coaching HR Generalists and Payroll Associates.

Compensation and Benefits

Competitive compensation will depend on experience and proficiency level. We offer a robust array of benefits including: medical, dental, and vision coverage; paid holidays, paid vacation, paid sick leave; 403bplan; life and disability insurance.

Application Process

To be considered for this position, you must meet the requirements and competencies listed above. This position is located in San Francisco and does not offer relocation packages.

Please submit a comprehensive resume, cover letter to April Bates at [email protected] Please use “Sr. HR Generalist” as your email subject line.

All qualified applicants are encouraged to apply, including minorities, women, veterans, and disabled individuals. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status. JFCS is an Equal Opportunity Employer.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.