Director of Operations

Under the supervision of the Executive Director, the Director of Operations is responsible for the coordination of operations for all JFCS sites (currently 11), including facility maintenance, information technology, construction planning and management, emergency preparedness, emergency response, coordination of facility planning, implementation of safety standards, equipment and supplies purchasing, and direct supervision of headquarters’ facilities, information services,  and reception staff. The Director of Operations understands and assists in meeting budget and services goals, understands the mission and objectives of Jewish Family and Children’s Services and works within the limitations of the Agency’s resources and performs all duties in compliance with agency standards.

Essential Job Duties And Responsibilities

  1. Supervises and coordinates daily building operations; principal contact for all vendors, suppliers, and landlords to insure smooth operations and professional services at lowest cost; supervises key headquarters’ facilities and reception staff; maintains continuous coverage for essential daily facility services including professional and courteous reception, USPS and interoffice mail posting and delivery, building maintenance and security; coordinates duties with office managers and other facilities support staff in branch offices.
  2. Purchases equipment and services; coordinates requests and recommends leases/purchases of major office equipment for all sites such as computer and network systems, telephone systems, security systems, copiers, fax machines, postage machines, videoconferencing systems, audio visual equipment, etc.; oversees service and maintenance contracts for equipment in all agency facilities; optimizes use of agency resources and obtains best price for all equipment and services.
  3. Oversees production management of meetings and events, provides smooth and professional implementation of Agency (and Agency-sponsored) meetings and events with the Information Services Manager; includes the set up and operations of videoconferencing, teleconferencing, webcasting, and audio visual presentations; ensures that the agency provides quality support to agency staff and guest presenters in the production of their meetings and events on Agency premises.
  4. Supplies purchasing; coordinates requests and centralizes purchasing as appropriate for all office supplies; optimizes agency resources and obtains best price for all office supplies; establishes and implements procedures for supplies request, purchasing and delivery to insure efficient use of staff and budget resources.
  5. Budget responsibilities; develops annual budgets for headquarters facilities services and coordinates budget development in branch offices; maintains budget goals and provides written variance explanations as appropriate; coordinates and monitors capital budget requests with the executive director; maintains and updates equipment and furniture inventories for all JFCS facilities and coordinates fixed asset inventory with JFCS Controller.
  6. Complies with Illness and Injury Prevention Program (IIPP) as specified in California’s Senate Bill 198 (SB198); insures compliance in all facilities with program requirements; Performs duties of IIPP Program Administrator for all facilities including staff training, emergency preparedness and other required activities.
  7. Plans and coordinates the agency’s Disaster Preparation & Response Plan. Develops training and awareness programs, coordinates disaster response with professional emergency responders and cooperating agencies and organizations. Ensures that JFCS is Disaster Resilient and complies with best practices established to provide for the operation of the Agency’s critical mission(s) in the event of a disaster.
  8. Supervises information services staff, headquarters reception staff, and facilities staff; performs all duties required to supervise headquarters’ facilities staff including recruitment, training, evaluation, etc.; complies with agency personnel management guidelines.
  9. Manages the Agency’s Vehicle fleet including purchasing, maintenance, and liquidation of Agency vehicle assets. Develops and oversees driver training programs for agency drivers and coordinates reporting and repair for any damage or loss caused by vehicle accidents.
  10. Serves as the Agency’s Security Director by managing all buildings’ alarm and access systems, serves as a liaison between JFCS and law enforcement agencies, and with the Jewish Federations Director of Security. Maintains security procedures and protocols, security hardware and information systems, and assures that access devices and keys are properly inventoried and maintained.
  11. Plans and implements office relocations and moves, both internally within existing agency facilities and into new facilities or out of existing facilities.
  12. Participates in agency committees and staff meetings as required.

Required Knowledge, Skills, and Abilities

  • Demonstrated skills in negotiation, purchasing, budget development and management.
  • Demonstrated supervisory and administrative skills.
  • Excellent interpersonal and communication skills; strong oral and written English language skills.
  • Demonstrated ability to effectively problem-solve, take initiative, and work as a team member.
  • Demonstrated ability to manage complex projects and work effectively under time constraints.
  • Knowledge of and/or sensitivity to the provision of social services in a Jewish communal context.
  • Ability to maintain confidentiality.

Required Education and Experience

  • College degree in facilities management, business, finance or related field or demonstrated equivalent experience in management and/or facilities or operations management.
  • A minimum of ten (10) years’ experience in responsible positions related to facilities management, purchasing, information technology, or office management.
  • Experience and proficiency with computers. Basic knowledge of data networks and information technology systems.
  • Experience and proficiency with basic audio visual and technical production equipment including video, audio, lighting, and related equipment.

Compensation and Benefits

Competitive compensation will depend on experience and proficiency level. We offer a robust array of benefits including: medical, dental, and vision coverage; paid holidays, paid vacation, paid sick leave; 403(b) plan; life and disability insurance.

Application Process

Please apply here:

Only qualified candidates will be contacted. 


All qualified applicants are encouraged to apply, including minorities, women, veterans, and disabled individuals. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status. JFCS is an Equal Opportunity Employer.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified.