Clinical Case Manager, Adult Services

Under the supervision of the Associate Executive Director, and in coordination with the assigned clinical supervisor, the Clinical Case Manager provides case management services and may provide mental health counseling to clients of Jewish Family and Children’s Services’ Adult Services.   

The Clinical Case Manager has a solid understanding of the principles of case management and a commitment to working in a social service setting.  S/he works to fulfill JFCS’ mission and goals in compliance with agency standards of performance.


  1. Using a case management model of service, provides intake, assessment, concrete assistance, referral to appropriate services, and ongoing monitoring of status for clients of the Adult Services program in order to assist clients in achieving maximum functioning ability.
  2. Assesses financial and social service needs of clients with chronic illnesses and disabilities; helps clients identify and utilize appropriate governmental programs and other community resources, in order to achieve maximum self-sufficiency.
  3. Establishes written, goal-oriented care plans with the client and monitors achievement of goals and problem-solves identified barriers in accordance with agency-wide standards of care management.
  4. As assigned, conducts individual and family clinical evaluations and formulates clinically-substantiated diagnosis and clinical treatment plans with specific goals related to the diagnosis.
    1. Based on treatment plan, provides time-limited, problem-solving oriented individual and family therapy in order to achieve agreed-upon goals.
  5. Maintains electronic documentation of case management and clinical activities in a thorough, accurate and complete manner in accordance with established guidelines.
  6. Provides intake coverage for incoming requests for service, including initial assessment and triage to appropriate staff and service area.
  7. Represents the agency in the community by providing workshops, speaking at organizations on a variety of topics, and facilitating groups as assigned.
  8. Participates in staff meetings, agency-wide committees, consul­tation and training.
  9. Performs duties necessary in order to carry out clinical and case management respon­sibilities in compliance with agency standards, pro­grammatic work plans, the Policy and Procedures Manual, and financial assistance guidelines, as well as all applicable JFCS policies. Complies with JFCS standards for recordkeeping.
  10. Meets individual service and fee objectives and productivity performance standards as outlined in the program description and budget.

 Required Knowledge, Skills, and Abilities

  • Proven clinical knowledge and skill in providing treatment to diverse client groups, including individuals with chronic mental illness.
  • Knowledge and experience providing case management services within the context of a social service organization.
  • Knowledge of Jewish traditions and both Jewish and general community resources.
  • Strong verbal and written communication skills.
  • Highly organized, supportive, patient, responsible, energetic and a team player.
  • Ability to work independently and as part of a team.
  • Valid CADL and clean DMV report preferred; Able and willing to travel locally as needed.

Required Education and Experience

  • Master’s degree in Social Work, Psychology, or related field from an accredited college or university; AND verifiable minimum two (2) years’ experience providing support services to families and/or individuals, in a human services setting, including (1) one year experience providing case management. Licensed or license eligible MFT or LCSW strongly preferred.
  • Prior experience working with mental health related issues and crisis intervention techniques.


This is a part-time, non-exempt, non-benefited position. Competitive compensation will depend on experience and proficiency level.

Application Process

Please apply here:

To be considered for this position, you must meet the requirements and competencies listed above. Application materials will be reviewed as they are received and well-qualified candidates will be contacted for an interview.


All qualified applicants are encouraged to apply, including minorities, women, veterans, and disabled individuals. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status. JFCS is an Equal Opportunity Employer.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified.