Care Manager, Gary Shupin Independent Living Community


For nearly 175 years, Jewish Family and Children’s Services of San Francisco, the Peninsula, Marin and Sonoma Counties has served the Bay Area’s children, families, and older adults. As the problem-solving center for our community, JFCS is the oldest and largest family services institution in the United States, serving more than 120,000 people annually who are facing life transitions and personal crises. JFCS has earned a national reputation as a leader in developing research-based social services and educational programs that strengthen individuals, families, and community.


Under the supervision of the Director of Disability Services, the Care Manager supports the work of the Gary Shupin Independent Living Community and other adult services by managing care services and connecting JFCS clients to community resources, assesses client needs, develops, coordinates, monitors, and evaluates options and resources to ensure individual service plan goals and progress are met. The Case Manager understands and assists in meeting the mission and service goals of Jewish Family and Children’s Services and works within the limitations of the Agency’s resources and performs all duties in compliance with agency standards.


  • Salary Range: $65,000 to $80,000
  • Employment Type: full-time, exempt position with benefits
  • Employer 403(b) retirement match plus additional employer contribution (subject to eligibility)
  • Cafeteria plan with medical, dental, vision, FSA, Employer-paid life, and disability insurance
  • 16 holidays (10 federal and up to 6 Jewish holidays), annually
  • 3 weeks of vacation and 2 weeks of sick leave, annually


  • Works with the Director of Disability Services and program participants to develop an Individual Program Plan (IPP) to assist clients in reaching their highest level of independent living. Goals may include personal and professional pursuits, training and assistance in personal care, budgeting, shopping, laundry, etc.
  • Provides appropriate level of support to each client depending upon their assessed individual needs.
  • Provides care management services to residents of Ady’s Place and other residential programs; this includes regular meetings with clients. Care management functions include support, advocacy, maintaining proper documentation, coordinating care with families/community partners, and accessing external supports, as appropriate.
  • As assigned, using a case management model of service, provides intake, assessment, case plans, concrete assistance, referral to appropriate services, and ongoing monitoring of status for clients of the Disability Services program to assist clients in achieving maximum functioning ability.
  • Develops collaborative working relationships with community partners such as regional centers, the Department of Rehabilitation, and other local disability organizations.
  • Provides emergency coverage in the absence of Residential Manager.
  • Completes written documentation of activities as assigned, including plans, progress notes and reports.
  • Maintains communication with clients with disabilities, client families, and JFCS colleagues regarding the program.  Must be able to exchange accurate information in varying situations.
  • Attends regularly scheduled staff meetings.
  • Complies with agency policy and procedures for health and safety standards of its’ clients, employees and of the facility
  • Safeguards client privacy and confidentiality, making sure protected health information is secured.
  • Maintains good working relationships with all staff to help the whole JFCS Agency operate as a positive, coordinated unit.
  • Meets agency standards for performance by delivering all work to a high-quality standard.
  • Undertakes other duties, special projects, and other tasks as assigned by the Director of Disability Services, and executive leadership.


  • Bachelor’s degree in human services related field required.
  • Masters in social work preferred.
  • At least one (1) year experience working with adults with intellectual and developmental disabilities required.
  • At least two (2) years’ case management experience required.
  • Ability to exercise sound judgment and maintain professional boundaries with clients.
  • Must have experience using MS Office applications and general computer skills.
  • Knowledge of Jewish community, holidays and cultural activities is not required but is helpful when coordinating or participating in activities with the Jewish Community.

To be considered for this position, you must meet the requirements and competencies listed above. Application materials will be reviewed as they are received and well-qualified candidates will be contacted for an interview.




All qualified applicants are encouraged to apply, including minorities, women, veterans, and disabled individuals. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status. JFCS is an Equal Opportunity Employer.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified.