Under the direction of the Director of Outreach, the Outreach Coordinator plays a key role in raising the profile of JFCS in the community by building relationships with individuals and organizations and encouraging their involvement in JFCS. The Coordinator develops and manages community and volunteer initiatives that extend our services those who need them and connects the community with JFCS.
The Coordinator assists in meeting budget and services goals, understands the mission and objectives of Jewish Family and Children’s Services and works within the limitations of the Agency’s resources and performs all duties in compliance with agency standard.
JOB DUTIES AND RESPONSIBILITIES
- Develops and implements strategies for targeted outreach to engage both individuals and organizations with JFCS and to recruit volunteers, attracting a cadre of trained, motivated and engaged volunteers to support the JFCS’ programs and clients.
- Under the supervision of the Director of Outreach, creates new projects, programs, and experiences for engagement of the Peninsula community with JFCS, including programs focused on families, retirees and young professionals. Ensures that programs address changing agency and client needs as well as volunteer demographics and interests. Replicates successful engagement programs from other regions that focus on education and direct service.
- Manages direct service volunteer programs in the Peninsula region as assigned. This may include, but is not limited to, Senior Companions Program, Menches on the Go, Food Bank, Chicken Soupers, Café by the Bay and others programs as developed. Activities may include assessment of clients referred to the program; recruitment, screening and training of new volunteers; matching clients with volunteers and providing on-going support to volunteers to ensure success and to help solve problems that arise. Acts as liaison between client, volunteer and case managers to ensure that appropriate resources are provided to address client needs.
- Ensures that volunteer program policies and procedures reflect best practices in the field of volunteer management and Jewish service learning. In collaboration with senior management, evaluates the effectiveness of current volunteer programs.
- Manages volunteer inquiries, and develops volunteer screening, orientation and training procedures that prepare volunteers for the range of services they provide and effectively link volunteer service to Jewish values and traditions. Handles client and volunteer feedback, ensuring that problems are handled in a timely manner.
- Works closely with Development staff to ensure that direct service volunteers with financial capacity are made aware of opportunities for financial investment in our services and understand the funding needs of JFCS. Supports special initiatives that involve donors with the Agency, with the goal of providing them with a meaningful hands-on service experience.
- Collaborates with the Marketing team to create effective marketing materials for volunteer events and programs. Ensures all materials given to clients and volunteers are up to date and meet agency standards.
- Meets JFCS standards for record keeping and tracking by ensuring that volunteer applications and time sheets are completed accurately and data is input into the volunteer management database in a timely manner. Implement surveys and annual assessments to support and enhance future programming.
- Coordinates the JFCS Rides Program for seniors on the Peninsula including client assessment, recruiting, training, and matching volunteer drivers with JFCS clients. Supervises paid and volunteer drivers and maintains the JFCS Rides calendar, schedule, and database.
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Sitting for extended periods of time.
- Walking, standing, twisting and bending for brief periods of time.
- Reaching and/or grasping using hands and/or arms.
- Required to lift up to 10 pounds.
- Required to ascend/descend stairs.
- Regular use of hands requiring dexterity in using the telephone, computer keyboard, and mouse.
- Visual ability to read documents and computer monitor.
- Exposure to moderate noise levels characteristic of working in an office environment.
- This position requires effective communication with JFCS staff, clients, and volunteers. Must be able to exchange accurate information in varying situations.
- Bachelor’s degree or equivalent experience required.
- Three years of experience in volunteer management or a related field of work.
- Excellent ability to communicate effectively both verbally and in writing.
- High level of energy, good organizational skills and attention to detail.
- Knowledge of Jewish traditions, holidays, and customs; knowledge of Jewish organizations on the Peninsula.
- Experience facilitating large groups and ability to inspire volunteers through group presentations.
- Excellent networking and outreach skills and ability to clearly present program goals and to work collaboratively with diverse staff.
- Excellent computer skills.
- Ability to work independently as well as part of a team.
- Ability to work weekends and evenings, as assigned.
- Desire to work in a social service setting required. Commitment to and enthusiasm for the mission, goals, and objectives of the Agency.
This is a full time, non- exempt position with benefits. Competitive compensation will depend on experience and proficiency level. We offer a robust array of benefits including: medical, dental, and vision coverage; paid holidays; paid vacation and sick leave; 403(b) plan; life and disability insurance.
Please submit cover letter and resume to [email protected] with Outreach Coordinator – Peninsula your subject line.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
All qualified applicants are encouraged to apply, including minorities, women, veterans, and disabled individuals. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status. JFCS is an Equal Opportunity Employer.