Administrative Receptionist: Seniors at Home

Who we are:

Seniors at Home is a division of Jewish Family and Children’s Services of San Francisco, the Peninsula, Marin, and Sonoma Counties.

JFCS is the oldest nonprofit in California and has been assisting residents of San Francisco, the Peninsula, Marin, and Sonoma Counties since it was founded in 1850. Through more than 40 high-quality, research-based social and educational programs, JFCS serves people of all faiths and backgrounds. With programs ranging from providing home care for seniors to sponsoring new parent workshops, from offering services for people with disabilities to providing therapy for children, from supporting victims of domestic abuse to delivering food to those in need, we are guided by the Jewish traditions of advancing human dignity for all, community responsibility, intergenerational ties, and repairing the world.

Our Career Opportunity:

JOB TITLE: Administrative Receptionist
REPORTS TO: Seniors at Home Administrator
EMPLOYMENT TYPE: Full-time, with benefits
JOB LOCATION: San Francisco, CA

The Administrative Receptionist is responsible for providing the highest standard of customer service to all callers/guests including (potential) clients, home care attendants, referral sources and other community professionals. This includes the management and proper disposition of all incoming calls and guests at 2255 Sutter Street Home Care Headquarters for the clerical administration of confidential client clinical files; and for providing effective communication and program administrative support to the Seniors At Home Administrator, Home Care attendants, and Intake Department.

Compensation and Benefits:

  • Salary Range $20-25 Hourly
  • Employer 403(b) retirement match plus additional employer contribution (subject to eligibility)
  • Cafeteria plan with medical, dental, vision, FSA, Employer-paid life, and disability insurance
  • 16 holidays (10 federal and up to 6 Jewish holidays), annually
  • 3 weeks of vacation and 2 weeks of sick leave, annually

What You’ll Do:

  • Handles all incoming phone calls with the highest standard of customer service and distributes calls to the appropriate person or department
  • Retrieves and distributes voicemail messages from the general mailbox to the appropriate party every morning
  • Escalates urgent calls to the appropriate department
  • Ensures the phone system is operating in the appropriate mode (day or night) at all times
  • Receives incoming Intake calls and enters them into Salesforce software to facilitate Intake follow-up calls
  • Acts as the site telephone coordinator with JFCS Facilities Director
  • Meets and greets guests and directs them to the appropriate party or meeting site
  • Runs the applicable database reports to determine the date of start of care for new Private Duty clients and initiates the registration process
  • Timely creates and maintains private duty client files, completing the corresponding file checklist to assure all admission forms were provided
  • Provides minor auditing of the client files and notifies applicable supervisor if admission paperwork is incomplete
  • Receives incoming weekly attendant timesheets and logs and files these timely and appropriately
  • Receives the client closing forms from the service staff
  • Forwards to the Billing Supervisor in the JFCS Finance department
  • Assists homecare attendants by phone or in person with general questions, client supplies, weekly logs, timesheets, gloves and mileage forms
  • Directs attendants to appropriate supervisor in the JFCS Finance department
  • Assists homecare attendants by phone or in person with general questions, client supplies, weekly logs, timesheets, gloves and mileage forms
  • Directs attendants to appropriate supervisor or staffing coordinator as indicated
  • Provides general administrative support to the Intake Department and Billing Office by gathering the appropriate weekly logs for clients with long-term care insurance, and the Homecare program by assisting with the New Employee Orientation
  • Provides additional administrative support and tasks as assigned by the Seniors At Home Administrator
  • Works closely with Seniors At Home volunteers to assist with filling client logs and charts
  • Prepares additional mailings to attendants when requested
  • Manages and distributes incoming mail


  • A minimum of three (3) years of office experience, including reception, or equivalent
  • Previous experience in customer service and effective telephone presence is required
  • Must have good organization skills and attention to detail
  • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying complex or technical information
  • Proven listening skills and the ability to assist callers and guests with their inquiries about JFCS programs
  • Desire to work in a social service setting
  • Ability to maintain confidentiality
  • Basic proficiency in Outlook, Word, and Excel are required
  • You have received or be willing to receive the COVID-19 vaccination by date of hire to be considered

If the above resonates with you, we’d like to hear from you!

To be considered for this position, you must meet the requirements and competencies listed above. Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.



JFCS is an equal opportunity employer. All qualified applicants are encouraged to apply, including minorities, women, veterans, and disabled individuals. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified.