Evolv Application Administrator


From fires to the pandemic, adoption to end-of-life care, and everything in between, Jewish Family and Children’s Services is a community resource to meet the many challenges individuals and families face. With over 40 programs and services supporting home care for seniors, therapy for children, youth volunteer programs, services for people with disabilities, and so much more.


JOB TITLE: Evolv Application Administrator
REPORTS TO:  Chief Financial Officer
EMPLOYMENT TYPE: Full-time with benefits
JOB LOCATION: San Francisco, CA

The Evolv Application Administrator (EAA) is responsible agency-wide for the maintenance and ongoing enhancement of systems for tracking and billing staff time, client demographics, and clinical records. The EAA is a key member of the Evolv Process Committee, will make recommendations on the JFCS Evolv strategic direction, and will manage the database and all related technology of the Evolv Enterprise Application. In addition, the EAA supervises the staff responsible for tracking and reporting client demographics and for client and third-party billing including the EHR Analyst, QA Specialist, and Billing Analyst. The EAA position combines project management, information management and analysis, technology management, staff supervision, and customer service.


  • Be part of a financially stable nonprofit with a long and rich history
  • Be part of a large, multi-faceted organization serving 120,000 people with over 40 programs
  • Make positive differences in the lives of thousands of individuals and families we serve each year
  • 16 holidays total (Includes 10 federal holidays & up to 6 Jewish holidays each year)
  • Employer 403(b) retirement Match and Additional Employer Contribution (Subject to eligibility requirements)
  • 3 weeks’ vacation & 2 weeks’ sick time per year
  • Cafeteria Plan
  • Salary Range $100,000 – $120,000


Evolv Enterprise Application Administrator:

  • Manage data input protocols, outputs and user training related to the Evolv platform
  • Evaluate interaction with other agency applications such as Salesforce and SEM for any proposed change or new initiative and prepare cost-benefit analyses and recommendations as to which systems should be integrated with the Evolv Enterprise Applications and the optimum timeline for integration
  • Perform system evaluation and troubleshooting; solve technical problems that arise in the Evolv software
  • Act as primary liaison with vendor’s Evolv Support Services
  • Perform or coordinate with Evolv and hosting vendor staff database administration functions including security administration, system back-up, user maintenance, table maintenance, form creation, ad hoc report generation, system upgrades, and patch management all as applicable for the hosted system
  • Design and execute accurate and timely reports from the Evolv system, as needed
  • In coordination with Evolv staff and JFCS billing staff, maintain billing and data transfer protocols that meet Federal requirements under HIPAA, the California Privacy Act, and subsequent related legislation
  • In coordination with Evolv staff, develop billing and data transfer protocols and encryption as needed to support billing of various third-party funders including Medicare and county Medicaid offices
  • Work with IT staff to maintain a proper network and software platform for Evolv and ancillary applications to operate
  • Design and execute exception reporting and other protocols to test the accuracy of data
  • Train staff as needed to update new users, refresh users on protocols and roll out upgrades and other changes in Evolv
  • Regularly update the JFCS Evolv Enterprise Application Manual
  • Work with Evolv and hosting staff to ensure adequate back-up protocols are in place and followed

Clinical Billing Services:

  • As supervisor of Clinical Billing Services, the EAA supervises the Billing Analyst responsible for the coordination of third-party billing and collections for clinical and case management services and monitoring of HIPAA compliance for clinical billing.
    • Oversees the technical aspects of the billing process including the scheduling process,
    • Maintains locally developed software ancillary to Evolv for billing and reporting
    • Provides training, education, and customer service to all departments utilizing clinical billing services
    • In coordination with the HIPAA Compliance Officer, the HIPAA Security officer, and the CFO, ensures that clinical billing processes are HIPAA compliant and serves as a resource to other departments as appropriate to ensure that their billing is HIPAA compliant


  • Accomplish department objectives by supervising staff and organizing and monitoring work processes
  • Assess and manage the work performance of the employees, and ensure that individual, departmental, and business goals, deadlines, and performance standards are met


  • 5+ years of progressively responsible experience in managing major software applications in database administration and training
  • Proven systems information and computer analysis skills
  • Experience working in Netsmart Evolv application and/or an EMR/EHR setting a plus
  • Proven experience with Microsoft SQL Management Studio including experience writing SQL views and stored procedures. (Microsoft certification a plus)
  • Strong Microsoft Office skills including Word, Excel, Access, and PowerPoint
  • Strong interpersonal skills – tact and cooperation in working with other staff
  • Team focus required
  • Strong verbal and written English communication skills
  • Superior organizational skills and precise attention to detail
  • Ability to work independently and responsibly with general direction, and to demonstrate excellent judgment
  • Ability to take initiative and oversee the work of others
  • Ability to work effectively under pressure, given the workload fluctuations inherent in the position
  • Must have received or be willing to receive the COVID-19 vaccination by the date of hire to be considered



To be considered for this position, you must meet the requirements and competencies listed above. Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.



JFCS is an equal opportunity employer. All qualified applicants are encouraged to apply, including minorities, women, veterans, and disabled individuals. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified.